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What it does |
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Extracts payment, customer, and case information from inbound messages.
- Classifies messages based on message content.
- Identifies misrouted messages.
- Identifies messages that require special handling.
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| What
it extracts |
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Payment Information |
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Amount and currency
- Reference numbers |
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Transaction reference number (TRN)
- CHIPS (SSN)
- FED (IMAD) |
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Dates |
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Instruction
- Value
- Transaction |
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Investigation Types |
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Unable to apply payment
- Non-receipt of payment
- Payment amendment
- Payment cancellation/debit authorization
- Duplicate payment
- Payment confirmation
- Delayed/early payment |
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Customer Information |
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Correspondence reference
- Correspondence date
- SWIFT BIC |
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Message Information |
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Message Types
- New Investigation
- Follow-up
- "Nth" request
- Will receive / pre-advice
- Misrouted message |
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SWIFT Message Type
- SWIFT Input/Output Sequence Numbers (ISN/OSN) |
| How
it helps |
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- Automates customer, payment, and case look up processes.
- Triggers appropriate workflow based on message type.
- Allows messages to be prioritized and/or routed based on message
content. |
| Message
Types Supported: SWIFT, Telex, CHIPS, FED, and email. |
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