formatted content of e-mail cannot be understood by most computer systems, customer support organizations must employ staff to manually read and analyze e-mail content to identify critical information:

• Why has the customer sent this message?
• What does the customer want us to do?
• What are the specifics of the customer's request?
  

The manual reading and interpretation of inbound e-mail is a critically important, expensive, and error-prone task. SyntelliRead software reduces e-mail handling costs and error rates by automating the email interpretation task. SyntelliRead software classifies message content and extracts, transforms, and loads critical data into the support system of your choice, thereby facilitating automation of tasks such as:·

• Routing the message to the appropriate individual.
• Assigning a message handling priority.
• Performing a process requested by the customer.
• Searching and updating databases using customer provided information.
• Responding to the customer.