 |
 |
Large
organizations may receive thousands of free-formatted messages
daily. If these messages arrive at a single point in the organization,
they must be manually read and routed to the appropriate department,
group, or person. Manual routing of inbound messages is time-consuming,
costly, and error-prone. Even if a message is pre-classified
by the sender by using a special code or recipient address,
the chance of misclassification always exists. Misrouted messages,
whether caused by customer or employee error, increase processing
costs while decreasing responsiveness, and in turn, customer
satisfaction.
SyntelliRead Message Classifier interprets and
classifies the textual content of inbound messages to determine
where they should be routed. Routing decisions are made quickly
and consistently according to business rules that you specify.
Additional information embedded in the message content can be
extracted and used to prioritize messages or trigger automated
workflows in downstream systems. |
|
|
|
